Welcome to pevonia.com.my website (the “site”). To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. Please read these terms and conditions of use (“user agreement”) very carefully. Your use of this site is expressly conditioned upon your acceptance of the following terms of use. Please note that by accessing any area of pevonia.com.my, you agree to be bound and to abide by these Terms of Use.

Purpose of the Site

The purpose of the Site is to provide you with information about pevonia.com.my, our products and stores, the campaigns that we support and the activities we undertake. In addition, you may be able to purchase products through the Site.

Product Orders

PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The listing, description of, or reference to, a product or service on the Site does not imply that the product or service is presently available or that we endorse that product or service. In the event a product or service is listed at an incorrect price due to a typographical error, error in pricing information received from a supplier, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. Please note that all refunds will be refunded back to your credit card account.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service.


We are unable to accept orders for P.O. Box addresses. We are not responsible for errors due to printing.


You are responsible for any payments due for any products or services ordered through your transaction. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.

Returns and Exchange

All products must go through a stringent QC check by our workers before sending out. We will not be sending a defective product to our customers.

All exchanges must be made within 7 working days from the date of receiving the ordered products. Exceeded the grace period will not be entertained. We’ll also pay the return shipping fee if the return is a result of our error.

Non-returnable items

We DO NOT accept returns of the following:

Any product that is returned more than 7 days after receipt.
Any product that has been opened (taken out of its plastic wrap or box) or used.
Any product that is not in its original condition, is damaged, or is missing parts.
* In the event of dispute, pevonia.com.my’s decision shall be final and conclusive.


We regret that all products sold are non-refundable. We can only refund if the product (s) ordered is no longer in stock after payment has been made. Please note that all refunds will be refunded back to your credit card account.


Please note that we do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. The return shipping fee will not be charged.

Only in case the product was sold out, we’ll refund the value of product in the same form of payment originally used for purchase.

The costs and risks incurred for returns will be borne by buyers. We will not be responsible for any damages or loss mail in transit.

Account Status

We encourage you to be an active member. Inactive accounts with no transaction over 6 months will have all accumulated points and PVs forfeited. All referrals under the account will also be disassociated.


The site and its content are provided on an “as is” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). pevonia.com.my is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on pevonia.com.my. Pevonia Malaysia shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.

Indemnity and Limitation of Liability

You agree to indemnify, defend and hold harmless pevonia.com.my from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that pevonia.com.my shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against pevonia.com.my for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of pevonia.com.my, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

Modification of Terms

These Terms of Use may be modified from time to time. You should therefore read these Terms of Use before you place any order.

– These Terms of Use were last updated on 15th August 2019